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David M
1 reviews | Active since Mar 2011
03 Sept 2021, 13:35
Slither out of responsibility
Sent my phone in to be repaired (still in its contract period). The phone's screen loses touch sensitivity when device gets warm and cache usage is high (like when playing games). Vodacom quotes me +R600 to fix it because the camera's LED lens has a crack in it. This crack invalidates the contract's warrantee, never-mind that the two problems are unrelated.
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Vodacom's replyOfficial
03 Sept 2021, 13:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2021, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team