Slack service & Economical with the truth

Opened new contract two days ago. I required existing pay as you go number to be sim swapped to new phone. Arrogant Technician failed todo this and issued a new number contract phone. <br> With the usual, turn off the phone and restart in 4 hrs and it will work. NOT.. now have contract phone on wrong number. 15 plus calls to the branch and many promises by the manger to sort it out and nothing has changed, The manager has failed to take responsibility for one of his staffs mistakes and failed in basic customer care to the client. He is dodging my calls and failing to return calls when promised. I would like to escalate this up the chain but the head office seems elusive. <br> So now I have a contract phone on a number I don't want and being charged for it. <br> Thx Vodacom Blue Route, you win the pits of the week award for **** service and customer service policy