Slack service

I was handed over for collection because apparently the system generated an account in July 2024 after I had put in a notice of cancellation in January 2024. I was not given a statement of account for this outstanding amount but handed over for collection and reported to the credit bureau. Long story short after many phone calls, emails and reviewing on Hellopeter It was finally explained by Vodacom in August 2025 that the amount owed was because the system generated the account late. I made the full payment in August 2025 and submitted proof of payment to the attorneys handling the collection as well as to Mr Losper Ferguson who was handling the complaint on the very same day. To date they have not updated my ITC score. I would like my ITC score to be updated as soon as possible