mW
martin W
1 reviews | Active since Aug 2015
12 Jun 2019, 11:32
Slack procesing of order
I phoned for an upgrade on Monday moning 9am 10/06/2019, I was told that i would be phoned by someone to process the order. I phoned tuesday afternoon as no one has yet contackted me and again was told someone wil phone me back.It is now Wednesday the 12/06/2019 11.28 am and stil no news from vodacom. I cant see how it can take this long to process unless they are so busy that they dont need any more work
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Replies (2)
Vodacom's replyOfficial
12 Jun 2019, 15:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 15:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Jun 2019, 07:29 Dear Martin
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply20 Jun 2019, 07:29
Official
Dear Martin
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team