SKYNET - worst partner for Vodacom

On 23 May 2024 I upgraded my phone on my Vodacom account. The service from Vodacom Online Sales was fantastic. However, I cannot say the same for their courier partner, SKYNET. It has been exactly TWO weeks and still ,no phone delivered. I have subsequently tried to contact SKYNET, but to no avail. Skynet’s phone number (as listed on their website ***) is NEVER ANSWERED. Even the Vodacom After Sales team consultant mentioned that they hold and sometimes even get cut off, which also happened during our phone call to SKYNET. According to SKYNET’S notes on their tracking system, delivery has failed as “consignee not available” which is a lie as I have specifically made myself available. NOT ONCE HAVE I RECEIVED ANY COMMUNICATION FROM SKYNET REGARDING MY DELIVERY – SO THEIR TRACKING NOTES DON’T MAKE SENSE, even though I was promised a phone call as to the date they would deliver. I did receive an SMS with a pin (AFTER I COMPLAINED), however still no delivery. How is it that my delivery constantly “fails” according to your notes on your system, when the same clearly didn’t take place. SKYNET, Please show me your vehicle tracking records PROVING that you were at my delivery address, as I have pulled our video footage clearly showing that there was no one at our premises between the hours of 8am – 5pm (delivery times as advised by Vodacom). VODACOM, I am aware that SKYNET pricing is cheap, however, you are losing clients based on the bad service received- and being associated with them. I urge you to investigate all complaints and reviews by your clients regarding SKYNET. Why do you partner with a company that lies and places no value on customer service, which you pride yourself on? If delivery does not take place on or before Friday 7 June 13h00, I will unfortunately have no alternative to cancel my VODACOM contract, as I am in desperate need for a phone.