SKYNET - worst partner for Vodacom

It was a seamless process applying for a new contract on Vodacom's website - everything went smoothly until delivery was handed over to Skynet. They are the worst courier company in the whole of South Africa. There has been no movement of my delivery since 23rd December 2024. Every time I enquire with Vodacom - they ask me to contact Skynet. Getting hold of Skynet is impossible. No answer on their phone lines, no response via Whatsapp Chat line - even tried emailing them, no response. The Vodacom agent said they will escalate as there is nothing else they can do. Please change your courier company. Can this delivery be re-assigned to another company? Can I collect my order from a store that has stock? What are the alternatives?