***** - **** - skynet - vodacom

good day. sometime in september i received a call from a vodacom employee offering me an upgrade on a contract and according to him it was due for renewal. he then offered me a 250gig package as apose to a 5gig at R50-00pm plus minus which i accepted. on the 17th october 2023 at 14.20 the device was delivered according to them to my address singed for by me? and this **** person also gave them proof of address. i have followed up with vodacom numerous times as the copy of id is not me neither the proof of address and i dont have an account with truworths. each email i receive from vodacom shows 7 to 10 working days so this has been going on since october. they are debitting my account but i received no device. i have been to the police station did an affidavit, certified my ID and gave them 6 samples of my signature. also there was no contract to upgrade so they created a new account. the new contract totals to 299pm and that is not what was agreed when they phoned me. to date i have spoken to 6 differnt consultants at vodacom promising that they will call me back once investigation is done - sadly no call to date. your help or advise will be greatly appreciated the email with all my proof ie affidavit, certifed copy of ID and samples of signature was sent to ******** your help and or advise would be greatly appreciated thank you