JS
Jolene S

1 reviews | Active since Mar 2021

30 Apr 2025, 10:11

Skynet is useless change your courier company.

Wow I am highly upset at this moment. I placed an order for a new contract on 9 April already, after two weeks the parcel was handed over to the courier, unfortunelty I was stuck with Skynet. Next week, I will be waiting a month for my new phone, A MONTH!!! I have been waiting over a week for my parcel to be delivered with them everytime getting an sms saying it will be delivered BEFORE 17h00 and then seeing an update on the tracking saying "Delivery failed: Consignee not available" even though I was available the whole day and no one was there, best of all is the time they "tried" to deliver is almost midnight both times. I tried calling them and emailing them, no luck. Tried calling vodacom and they said they would call be back. Not heard a word further. This is very dissapointing as I have been a Vodacom client for years and we have to deal with this **** company trying to get our phones. Either I want my parcel today or I will cancel all my contracts with vodacom because I cannot work with such *********** people.

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2025, 11:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team