SKY HIGH ACCOUNT DUE TO OUT OF BUNDLE RATES

I wanted to buy data bundles on the *111# number provided, yet I could not as everytime I phoned it shows \decativated\". I the phoned customer services who told me, that I have been transfered to a new system, and the technical staff is working on the system to get it up and running. I was advised to buy a data bundle from a vodacom shop, however I could not as of the selection of the account, the staff member of the vodacom shop showed me on screen, I could not purchase a data bundle from a vodacom shop. I was then contacted by Ashley who told me about my account, but says he is willing to assist me, and told me the formula he will use to assist. During December 2015, I also received a sky high amount, and I was assisted by Michael, which e mailed me an offer, yet I returned the e mail requesting a fax number to send the offer, up to date no reply. So from Vodacom itself I could not buy data bundles as well as from the vodacom shop. I am stuck and do not know ehat to do, so I turned to hello peter. This morning I phoned customer services to be told that the number is working, I can buy data bundles, but again, \"deactived\" showed. Please help me. Thank you"