PG
Penelope G

1 reviews | Active since Mar 2011

16 Oct 2017, 13:41

Skulduggery in its worse form

I have had a contract with said company for a few years and am absolutely flabbergasted at what a con it all is. I have come to the end of my contract and have thus finished paying for the handset and as expecting my account fee to come down in the same manner( there is another "contract" available for the same amount airtime at R35.00/month) hen I however enquired about it, I as informed that there will be a CONTRACT FEE OF R150.00!!!! Say what? I ALREADY HAVE A CONTRACT. For me to pay R88.00 for R55.00 AIRTIME/MONTH, is tantamount to being ****d and told to enjoy it. I am not sure if Vodacom has enough clients, or if they preferably will lose some?

0
Replies (4)
Vodacom
Vodacom's reply16 Oct 2017, 15:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PG
Penelope G's update17 Oct 2017, 16:28
Reviewer Update
1 Day later and I am still waiting?
Vodacom
Vodacom's reply01 Nov 2017, 14:46
Official

Dear Penelope,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

I do apologise for the inconvenience caused.

Regards,

UW

PG
Penelope G's update03 Nov 2017, 06:59
Reviewer Update
Thanks for resolving my problem