Hellopeter
Share Your Experience

1 reviews | Active since Jul 2015

05 Sept 2019, 11:26

*****S / ***** / CONNIVING

They bully you into upgrades, then cannot help you to cancel the upgrade when you try call them back, for NONE of their departments are able to assist, which there are MANY of. Each employee promises to assist, give you reference numbers to make you feel better, however upon calling back, these numbers are non-existent.

CAN YOU PLEASE CANCEL EVERY ONE OF MY CONTRACTS IMMEDIATELY PLEASE.

Or find the query that goes with this Ref Nr: For I am unwilling to tell the 900th person the details of my story.

***

Else, just cancel it all, due to breach of every promise made by every one of your employees i have spoken to for the last month, in trying to cancel the empty promise the bully made to me to begin with, when she forced me into upgrading numbers |I did not want to upgrade to begin with!!!

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2019, 12:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Sept 2019, 15:18
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team 

Best regards,