JG
Jessica G

1 reviews | Active since Dec 2020

12 Aug 2022, 16:25

*****s..

I have had a 2 year contract with Vodacom since April 2020. In April 2022 I told them I'll not be upgrading or keeping the numbers and the contract is done. They still deducted payments after that! After struggling for 2 months to get it sorted while phoning consultants and in the end threatening them with my lawyer, they cancelled my contract and they credited me. Once again I took out a fibre contract with them. Changed banking details and now I'm sitting with a problem because I supposedly owe them R1800.00 as debit orders didn't go off and nobody let me know from the first month which was in June that it didn't go off.. They've been sending sms's to the contract number which was cancelled months ago!! And now suddenly they tell me my phone contract has ended in June 2022 not April. My contract total is R599.00 how the hell do we get to R1800.00?? My services are suspended because once again someone didn't do their job and Vodacom feels absolutely nothing as you just have to pay. I'm so done honestly. Vodacom are *****s and once you as a customer get upset then they want to intetrupt you and get mean with you but how must I not get angry when I've spoken to 3 consultants in 2 days and each one tell me a different story. Done and feddup is not the word. I'll rather get a new service provider.

0
Replies (1)
Vodacom
Vodacom's reply13 Aug 2022, 13:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team