*****s!

<p>Firstly upgraded in November, they charged me for both the previous contract and the new contract in the same month with the new contact only taking affect from December, still waiting for a credit. </p> <p>Secondly received a promotional 5 gig data bundle in december without asking for it and got charged R399 for it. Realised my bill is ridiculously high, I'm on mychoice so my bill is exactly the same every month. Phoned, they can't help before 4Jan when billing is finalised as they can't see the content of my bill, tell me to phone 4 Jan.... 3 days before debit date and i don't have enough money in my account for the amount they charged (incorrectly!). By the evening before debit date i phone and tell them i am going to block the debit order, so they tell me they'll penalize me R100 if the debit order comes back unpaid! Phone on debit date, the service request has not been allocated to anyone, this after the lady i spoke to initially a week before said she will label the request as urgent... So the debit order goes off and my bank account is in the negative... Im paying interest daily on the negative amount and wonder if vodacom is going to compensate me? Its been two weeks, still nothing, haven't been able to pay or buy anything, have to beg and borrow, what if i had kids to feed? Is vodacom going to say sorry to other third parties i have to pay but can't because money hungry vodacom has been keeping my money for two weeks now. I've spent hours on the phone and today finally i hear resolution is in progress, but it could take 7 to 14 days before i get my money!!!! So who is going to take responsibility? Who is going to compensate me for the interest on the money vodacom stole from? I need money in my account, my money, it's January ****it. Who does one talk to at vodacom to make things happen? Phoning 082111 is not helping as they don't know what to do for you other than log a service request. I'm definitely cancelling my other contract with vodacom and will never use them again after my upgraded contract expires... So many years with vodacom but this nonsense is just unacceptable </p>