*****?
<p>I am writing this here as your call centre q's are ridiculous (if you need some assistance with WFM please let me know - I know some people). I refuse to sit in your q. And checking your FB page, the responses are pretty weak as well.</p> <p>You discussed a new package with me as I was using lots of money on data. In essence I get enough airtime now to buy 3Gb of data monthly. Two problems though....my balance on the app reflects are 0 even though my balance renewed. It also no longer has a 3G option. So instead I must buy 2Gb for R249 + 1Gb for R149. Thats a total of R398 vs the usual R299 for 3Gb. So either put the 3Gb option back, or change my contract to what it was before as I only changed it based on your advice (buy 3Gb monthly for R299 and still have R60 change for airtime for the month).</p> <p> </p> <p>This isn't rocket science so please investigate it properly before you call me. If you call me. I won't hold my breathe. But if you don't I will insist on getting the call recording, and take it straight to Icasa.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
You should have told me not to hold my breathe. Still no call.
You should have told me not to hold my breathe. Still no call.
I will only wait another day which is more than enough time for you to have atleast called me. Please call me before my data runs out. If not I will take this further. And given my experience with CPA and ICASA, I don't think you want that.
I will only wait another day which is more than enough time for you to have atleast called me. Please call me before my data runs out. If not I will take this further. And given my experience with CPA and ICASA, I don't think you want that.
