1 reviews | Active since Apr 2011

01 Nov 2016, 13:24

*****?

<p>I am writing this here as your call centre q's are ridiculous (if you need some assistance with WFM please let me know - I know some people). I refuse to sit in your q. And checking your FB page, the responses are pretty weak as well.</p> <p>You discussed a new package with me as I was using lots of money on data. In essence I get enough airtime now to buy 3Gb of data monthly. Two problems though....my balance on the app reflects are 0 even though my balance renewed. It also no longer has a 3G option. So instead I must buy 2Gb for R249 + 1Gb for R149. Thats a total of R398 vs the usual R299 for 3Gb. So either put the 3Gb option back, or change my contract to what it was before as I only changed it based on your advice (buy 3Gb monthly for R299 and still have R60 change for airtime for the month).</p> <p> </p> <p>This isn't rocket science so please investigate it properly before you call me. If you call me. I won't hold my breathe. But if you don't I will insist on getting the call recording, and take it straight to Icasa.</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Nov 2016, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update02 Nov 2016, 16:31
Reviewer Update

You should have told me not to hold my breathe. Still no call.

's update02 Nov 2016, 16:35
Reviewer Update

I will only wait another day which is more than enough time for you to have atleast called me. Please call me before my data runs out. If not I will take this further. And given my experience with CPA and ICASA, I don't think you want that.