<p>I was issued a contract I did not want but their sales department uses<br />deceiving tactics to coerce me in to accepting this contract. <br />The contract number is ********** 806. When I received my statement only<br />then did I realized that a NEW contract was issued to me which at no point <br />was directly conveyed to me of a NEW contract, when I enquired about <br />it and want to cancel they told me I had 14 days to cancel it, but<br />to my SURPRISE the 14 day period has expired due to the fact that<br /> the statement arrived after the 14 day period, how convenient!! <br /> I want to cancel the contract and now <br />get a settlemet of the contract of R 2000.00. What away of making<br /> money and not spending a cent. I phoned them and their response were<br /> we were right you were wrong please pay. On the invoice I am paying <br />for a laptop which I did not receive but they do not care and trying<br />to get a response from their e-mails on the Vodacom site is to no avail.<br />Please assist me to get this resolved.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Day 2 and no response from vodacom
Day 2 and no response from vodacom
its day 8 still no response from anybody I can expect that from Vodacom its tipical their way of correspondence.
its day 8 still no response from anybody I can expect that from Vodacom its tipical their way of correspondence.
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