ST
Sizakele T

1 reviews | Active since Sept 2018

18 Nov 2020, 08:47

Sizakele

Vodacom has been nothing but a problem in my life I got a call from guys I can't recall his name but the name starts with L on the 10 November time 11:40 and he said his checking on my complain and will get back to me shortly. He then called back at 11:50 and said he listened to all the call done from the cellphone number *** in the month of May and June and couldn't find my call regarding cancelling my contract.

It's funny that when I called on the 10 September 2020 and spoke to Pulane who confirmed that I did call to cancel the contract, now my question is was my call deleted so I can make Vodacom rich and as they don't want to terminate my contract.

My complaint is not resolved and I don't want to be called by someone who doesn't have remorse like the guy who called last week.

Close my contract I will not be paying Vodacom as if I'm receiving anything from them. Cancel *** and *** I don't even know where are this sim cards I have been telling you for months. My compliance reference is ***.

Sizakele Tshililo ***

0
Replies (1)
Vodacom
Vodacom's reply18 Nov 2020, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team