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Sinethemba M

1 reviews | Active since Feb 2022

21 Dec 2022, 19:47

Siyanda aka Siya from Customer Care Thank you

Want to appreciate Siyanda aka Siya from customer care the way she has handled my query and made it her responsibility to solve it. Siya promised me that I should trust her with this but for me it was really difficult for me to do so as I was sent from pillar to post about this problem since 25 November 2022 on my first follow up. Siya the 5 stars are for you girl not for Vodacom. Vodacom needs more people like you Dear, you deserve a better position you have outdone yourself. You are the true meaning of valuing excellence and you have exceeded my expectation. I had made my decision to live vodacom and take my business elsewhere but for people like you I will not. Vodacom must make sure that you stay if they really want their business to grow, and offer you a better position not to forget to train their staff including supervisors to be professionals that are capable of solving problems. I'm not saying this because the problem is solved, no, it's because Vodacom needs more Siyandas to keep the company surviving. Thank you for being amazing and professional with this and may you never get tired of helping others the way you did with me. Thank you once again.

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Sinethemba M's update22 Dec 2022, 09:52
Reviewer Update
Would really appreciate it if reward and recognition is app**** as she truly deserves it. I have put down my account number as reference, feel free to get back to me for any detail that is needed to track her down as I forgot to ask for her last name. She is the only Siyanda aka Siya that helped me in my account. Vodacom is truly lucky to have such an individual who makes it her priority to solve customers problems successfully. I'm happy with the way she handled the matter (she was not irritated and she did not have the get away from me attitude even though I was furious over the phone) ...Thank you once again🙏