Six months - Vodacom has still not resolved my issues despite empty promises

The Call Centre will not help you, the special agent who was supposed to help me did not. After going to the store they informed me they don't do cancellations. After speaking loudly they contacted the call centre and the account was allegedly cancelled and I would receive refunds within 24-48 hours. By the way, this is an issue that has been going on for six months with many hours spent, 10 + hours of recordings made of their call centre's incompetence and many emails sent. None of which worked. This morning I get another invoice due to go off my bank account this month. I guess the only way out is now to register a ***** case and hire a lawyer. There is no way to get out of a contract with Vodacom it seems, regardlessof what they say and promise. And do not believe their feedback on this forum that they have appointed someone to assist you. It is part of the illusion of not helping.