SIX CELL NUMBER NEEDED PORTED

When monday stood an hour before getting help then was told system is down they cannot help me i then asked for the manager that then took a my documents after checking it when back again thursday stood for over an hour then i demanded to speak again to the manager that simply told me that i must just wait until the system is on line and that he cannot help me at all , my company know will struggle without the cell this will cost a major loss to our company and Vodacom doesn,t care , Vodacom has the wrong people in positions that cannot do the job my first time when i entered the store i could not believe how dirty the printers,pc, and dirty marks on tables corners was this was on monday and thursday please can some one from Vodacom call me on ***