EU
Elna U
1 reviews | Active since Jan 2019
14 Jan 2019, 09:06
Sis Vodacom!!
If I could select a - number of starts I would. I got sold a package in June 2018 over the phone with a 7 day option to return it if I wasn't happy. It wasn't what I thought I bought. It was collected the next day. Included was a ****le with a new number. I was charged the R217 odd even thought it went back. I was told it had to be invoiced to be reversed. It is now Jan 2019. I now owe them R700 odd rand after putting through R155 every month for this number for which I don't even have the sim card. I have spent houts on the phone trying to get a credit passes. NO JOY!!! Why?????
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Replies (2)
Vodacom's replyOfficial
14 Jan 2019, 09:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2019, 09:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jan 2019, 15:31Dear Elna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply14 Jan 2019, 15:31
Official
Dear Elna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,