SIS ON YOU VODACOM - CANCEL OUR CONTRACT!

We have been trying to upgrade to a Fibre line for four months, using LTE in the meantime as we work from home. We waited 2 months for the installation - with no help from Vodacom after weeks, we contacted Vumatel ourselves and arranged installation. When Vodacom was contacted regarding our contract and ISP they were not even aware that the fibre had been installed. Using the LTE in the meantime is costing a fortune as it is R1600 to top up 100 gigs but we have no choice, as previously mentioned we work from home. Having experienced bad customer service, we wished to cancel Vodacom as our ISP, which was 2 months ago!!! Vodacom has been contacted numerous times, most of the time being told that our query has been escalated however someone from Vodacom is yet to follow up with us. In the interim, we are spending a fortune for terrible service. We cannot even move to another ISP in the meantime as Vodacom has locked the line. We have sent emails, phoned in many times and spoken to numerous people who have told us they will contact us - and we are yet to be contacted!!! We have phoned in so many times that the switchboard staff know us by name! I'm shocked - being in customer service myself, I cannot believe how your loyal customers get treated. It's a disgrace! Sis on you Vodacom!