Simswop that take a lifetime

I did a simswop in Sunday 04/11, their promise turnaround time for the phone to be active is 1-24 hours.... today is the 7th and my phone is still not working. i phone vodacom now on a hourly basis and ever single person sings a different tune, this morning i was contacted by a women she then continued to tell me that i am not aloud to speak to any other person and the blame goes to forest hill vodashop. i do not care whos fault it is the point being i am paying for a services i am unable to use and the excuses are getting more and more unbelievable. im fed up with the situation and it seems like nobody is interested in doing their job to resolve the problem.