simswop *****

<p>A sim swop was done without my concern. I lost money as it was linked to my bank account. no one is willing to assist. I am not sure when the sim swop was done, no one can explain it or give me answers. I spoke to a consultant this morning who told me that i need to go to a Vodacom shop so that i can get the name of the consultant that perfomed the sim swop, the date, time and the call recording. I got nothing from the shop, instead the manager of the store was not willing to assist as i was explaining to him that i lost money and i dont have money to buy a new sim card. I then spoke to Lwazi who said he is a manager at client care, i explained my situation and he also did not assist, promised to call back and i stayed at the shop for about 30min without recieving his call. </p>