Simswop disaster!!!

On Monday the 2nd of May 2016 I approved the Vodacom in the mall for an upgrade , I have been with Vodacom with more than 5 years and I have 2 ongoing contracts that I pay by date everymonth. The saleslady Neo helped me and I got my phone instantly for which I was grateful for , the simswop is a different story. Already thursday and still no connection on Vodacom. I called the callcentre, they gave me options and answers like the swop was not totally done on Vodacom Vaal Mall's side. I understand there is a problem with the new system. Called Gary from Vodacom Vaal Mall today, he promised to phone me back but when I phoned he already left the shop. I am very dissapointed because of this poor service and that I am a longstanding client of theirs with a very high account. I do not think this is how a business and clients should be treated and a business should be run. Yolandi van den Berg. Phone number ***