Simswop dilemma

Item: Vodacom
Rating: 1
Author: SAMUEL T

I did a simswop on Friday, there where technical issues. Yesterday I got assisted again, to do another simswop with the hopes of rectifying the issue. There is now a pending reversal of the simswop of Friday preventing the consultant from doing another one. It has now been 5 days wait to use my new phone. Please assist.

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Replies (3)

SAMUEL T's updateReviewer Update

23 Aug 2016, 12:45

Please contact the store for my number that needs to be swopped. I did put it in the details box when writing the review. Ask for Sam at the store.

SAMUEL T's update23 Aug 2016, 12:45

Reviewer Update

Please contact the store for my number that needs to be swopped. I did put it in the details box when writing the review. Ask for Sam at the store.

Vodacom's replyOfficial

23 Aug 2016, 13:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Aug 2016, 13:51

Official