JT
James T
1 reviews | Active since Nov 2013
27 Sept 2016, 13:51
SIMSWAP WITHOUT CONSENT
<p>While on the road this morning, suddenly no service on my cell. Nobody can contactme and I cannot contact anybody! After 2 hours my wife contacted all the places I could be, the police and hospitals. I always stay in contact by cell phone. I drove to the Vodashop in the Kollonade Pretoria to find out what happened. They let me call vodacom on their phone. I was refered 4 times to other people and departments and all they could say that there was a simswap and I had to do a simswap on my own cost to rectify the matter. But the Vodashop had no sik cards!!!!</p> <p>There was a simswap done without me knowing about it and Vodacom approved!!! How is it possible that Vodacom did a simswap without my knowledge or approval??</p>
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Sept 2016, 14:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2016, 14:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JT
James T's updateReviewer Update
10 Oct 2016, 14:55Someone from Vodacom phoned me a week ago and promised to come back to me, but up to now nothing happened and he did not phone back. I contacted Vodacom (Call Centre) again but they cannot find any reference to this complaint!!!
JT
James T's update10 Oct 2016, 14:55
Reviewer Update
Someone from Vodacom phoned me a week ago and promised to come back to me, but up to now nothing happened and he did not phone back. I contacted Vodacom (Call Centre) again but they cannot find any reference to this complaint!!!
JT
James T's updateReviewer Update
10 Oct 2016, 15:06A team leader at the Vodacom Call Centre by the name of Khutso, confirmed after 28 minutes on the phone that he cannot trace any complaint from HelloPeter on their system, in spite of the fact that someone did phone my back about the HelloPeter complaint. He promised that he will submit the complaint to someone and this someone will contact me within 24 hours.
JT
James T's update10 Oct 2016, 15:06
Reviewer Update
A team leader at the Vodacom Call Centre by the name of Khutso, confirmed after 28 minutes on the phone that he cannot trace any complaint from HelloPeter on their system, in spite of the fact that someone did phone my back about the HelloPeter complaint. He promised that he will submit the complaint to someone and this someone will contact me within 24 hours.