SIMSWAP NIGHTMARE!!! CLUELESS CONSULTANTS!!!

Doing a sim swap is a nightmare especially if the Vodacom Customer Care Consultants are clueless. I first bought a simcard for R5 and when I called Vodacom, I was told that I bought the wrong simcard. I had to go back to PEP Cell to buy another simcard, I call Vodacom again and was told that there was something wrong with my simcard again. I asked the consultant to transfer me to the Manager to find out what was the problem. The Manager stated that my prepaid number was still under the contract department which I had stopped using more than 3 years AGO! I am highly disappointed in Vodacom, why aren't they systems updated??? This is complete nonsense!!!!