VS
Valerio S
1 reviews | Active since Feb 2019
14 Sept 2019, 14:23
Simswap hassels
My phone was ****** recently so i got new one with new sim.Vodacom shop could not do sim swap on Friday because of system error.Today after numerous call to call center i was eventual y told that this error can only be cleared by back office on Monday. Does this seem fair to the consumer who is paying for a service that now he cannot get.
I am frustrated disappointed and if i could swear at someone right now i would.
It cost me R3000.00 excess through vodacom insurance for a phone that i cant even use because of your systems which is BULL****............
Thanks for wasting my time and money.
ps i will be changing my insurance as well.
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Replies (2)
Vodacom's replyOfficial
15 Sept 2019, 11:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2019, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2019, 13:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2019, 13:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,