MC
MEGAN C

1 reviews | Active since Dec 2012

18 Jan 2025, 10:19

Simswap

I have joint ison been the provider to vodacoms saves department my number *** which is my personal number has been moved over to a business contract I no longer have access to mange my own number or conduct a simswap due to my phone been ******. I have requested my number to be moved back to prepaid a number of times to no avail. I'm not able to obtain my otps for my personal use as this number is linked to all my personal information. I demand my number move back to prepaid it's my number an I want it back.

0
Replies (2)
Vodacom
Vodacom's reply18 Jan 2025, 11:24
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MC
MEGAN C's update06 Aug 2025, 06:37
Reviewer Update
Can I have this remedied I need my number back on prepaid ***