FM
Francinah M
1 reviews | Active since Oct 2019
21 Oct 2019, 14:58
Simswap
Im so disappointed in vodacom after being their customer for 12yrs.what a difficult thing to do a sim swap.Just because i dnt knw things like my price plan i cant hv my number.i will gladly move to telkom after a simple and excellent service i hv .its a nightmare to be a vodacom customer esp if u need a sim swap.thers only 1 measure security question which are standard.i went to 5 vodashops all a nightmare. *** ***
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Vodacom's replyOfficial
22 Oct 2019, 08:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2019, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Nov 2019, 15:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply01 Nov 2019, 15:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team