1 reviews | Active since Oct 2016

30 Dec 2016, 09:36

Simply the worst

<p>out had men two months since I upgraded my contract. I still cannot load data. I have spent a total of nearly seven hours on the phone with over a dozen agents and the problem is still not fixed. But I am assured that it is being dealt with "urgently" the same as I was assured it would be dealt with by the 22nd December. Calling vodacom inept is an understatement. </p>

0
Replies (3)
Vodacom
Vodacom's reply30 Dec 2016, 10:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update02 Jan 2017, 09:57
Reviewer Update

Still no resolution. Way to go vodacom.

's update06 Jan 2017, 14:04
Reviewer Update

still nothing

what a bunch of charlies