Simply Poor Service

Please note that I am not contactable on my cell number during the day. Only office number. Thanks

Just to give you feedback on the latest regarding my phone problem. In the past 4 weeks I have not received any feedback from the store regarding progress on my repair. Yesterday (28/9) afternoon I had to go to the Irene mall where the Vodacom shop (Irene Mall) is located. After inquiring the latest information regarding the phone, I was told that the phone HAS been collected and was at the "drivers" house. I then had to wait a further 45 minutes before the phone was delivered to the store. The item had been replaced with a replacement phone, so with that said, I am relieved that my problem is resolved and that I can now carry on as if I had received the item as new, for which I am most grateful, albeit a month without the use of the device. I am however VERY disappointed at the level of service received from the Irene Vodacom store, who obviously place profit above customer satisfaction. The dispatch date in the Exchange Note is 22 September 2107, indicating that matter had been resolved a week ago, but there was NO urgency on the part of the store to either advise me or ensure that I got the phone. If I had not gone in to the store myself, there is a good chance I would have waited another week or two. This is rather disappointing as Vodacom boast about being the best service provider in the RSA. Definitely not the case here. So with that said, I am grateful that the problem has been resolved, disappointed that Vodacom have created a situation where I had doubted the good name of Sony, and further annoyed that profit triumphs over the needs of the consumer.

Thanks Rodney