Simply Impossible to upgrade my Tablet

<p>I phoned to upgrade my Tablet then I was told that they will take my details and call back. After a week a called again and got the same story. I then went online to upgrade. Again I received a msg that a consultant would call me back. Did not happen. Today I spoke to a lady at Vodacom giving her my ref nr. She said that she could not do anything with the ref number. I am very dissapointed in Vodacom. It cant be that difficult to upgrade.</p> <p> </p> <p>here is my ref numbers : 12 July 4JEX7U 26 jULY MW0200</p> <p> </p> <p>All I need is to upgrade ********** to a Samsung Tablet TAB A with S-Pen @R389 p/m. 2GIG + 400meg C-Connect.</p>