1 reviews | Active since Jan 2017
Simply don't care about corporate customers. Just refuses to do their jobs.
<p>We had to contact vodacom business every single month for the past year to beg for our invoices and to correct our invoicing details. We have logged calls, spoken to supervisors and managers, and still they do not send us our invoices. We are moving multiple lines from cellc to our current Vodacom account in this year, but my goodness we will have to reavaluate that decision. Vodacom refuses to send us our invoices. So we will now stop paying, and inform them that we will pay the invoices that we get. EVERY MONTH! I'm done talking nice</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I Logged a complaint on the Vodacom Business Website, and they literally called me now to tell me that they cannot do anything, I must just follow the same procedures I have for the past year. "what would you like me to do about it" said Rochelle (apparently a supervisor) at Vodacom business( ********** 800).
I Logged a complaint on the Vodacom Business Website, and they literally called me now to tell me that they cannot do anything, I must just follow the same procedures I have for the past year. "what would you like me to do about it" said Rochelle (apparently a supervisor) at Vodacom business( ********** 800).
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
They called and told me that its already done. The same answer I have received from Vodacom for the past year. I told him that we STILL need our invoices for February, and he said he'll send it. Nothing yet. While Vodacom took 2 days to realise a complaint, I was still fighting with them trying to get the required invoices, and the one gentlemen named Vi****an from VBS admin, wants me to call again on the 4th of march to get the invoices that I should've received on the 4th of February. The Incompetence and ignorence runs right through.
They called and told me that its already done. The same answer I have received from Vodacom for the past year. I told him that we STILL need our invoices for February, and he said he'll send it. Nothing yet. While Vodacom took 2 days to realise a complaint, I was still fighting with them trying to get the required invoices, and the one gentlemen named Vi****an from VBS admin, wants me to call again on the 4th of march to get the invoices that I should've received on the 4th of February. The Incompetence and ignorence runs right through.