simple sms's are a problem for Vodacom.

have an issue with SMS's not delivered to my phone since I did my e sim update. I cannot understand why this is so difficult for the vey fancily paid engineers to have a simple solution for routing SMS to my number. e-sim facility has created an alternate number on my profile, (Only the good Lord knows why cause even Vodacom cannot tell me why) and it seems that the SMS get sent to this number and not forwarded to my mobile number.

What the hell !!!!!! I've called in and logged calls and they tell me turnaround time is 48 working hours. that's 6 days. do they realise that businesses and all banking apps rely on two factor authentication which uses SMS as a primary for OTP's. this is ridiculous, that there is no one smart at this company to resolve this issue. best of all they send me the reference number via SMS. are these people resident on this planet. can someone who knows how to dial a number at Vodacom with the skill of a and engineer or it specialist call me or attend to this because Vodacom is not so far off that its now being handles like a government entity. please guys... you have more respect than this.