Simple request ignored!!

I have been trying to get an itemized bill on my number ***. I called the call centre and answered security questions but have still received nothing!! I have been trying to access the bill on your My Vodacom website as you have stated that is possible but there is no place on the website where you can convincingly request your itemized bill! I have emailed a complaint to inform vodacom that their website is not working and it's misleading but my email has also been ignored!! In this day and age of technology one would think such a simple request would be painless and attended to quickly! Very disappointed with this level of service.