Simple request, disgusting service

<p>3 weeks ago, i called Vodacom on 111 to request my contract to be cancelled as Telkom Mobile was offering a better deal on the Huawei P9 Lite. Oscar from the cancellations/retentions team in Midrand was polite and offered me a deal instead, which wasnt as good as Telkom Mobile but since I've been with Vodacom for many years, I agreed. 20minutes later he calls back apologising as he misquoted me on the fee from R 249pm, now to R279pm. He advised he will speak to his manager to give me the deal at the price he initially quoted, HE DIDN'T! When I called back the deal had been cancelled, I spoke with him again and yet again, he apologised and sold me the same story. A few days later I called back and WOW, to my surprise, the deal was yet again cancelled. Deja vu!! Due to his lack of communication and imcompetence, I spoke to his manager, Kabelo Molusi. He also apologised and said he wil give me the deal at R229 plus a 10% discount. Naturally i was happy. Unbeknown to me, this deal was also cancelled, Kabelo promised to call me back but instead went on leave and didnt hand this query over to his stand in. Calling Vodacom again, Kgomotso Sekano assisted and was quite helpful BUT sadly, 6 days after speaking to her I STILL DO NOT HAVE A DEAL CONFIRMED. 3 weeks later, here I am, frustrated as ever as this has never happened before and upgrading a contract has never been this tiring! I was told today by Kabelo that this Friday, 06/01/2017, i should have my handset. Let's wait and see!</p> <p>Vodacom, SIS! this is not the way you treat clients!</p>