1 reviews | Active since Oct 2016

16 Feb 2017, 09:32

Simple request and then they *****

<p>I am changin jobs at the end of February and my current company is payng my by cheque that has to sit for 7 days before I have the money in my account. My simple request to Vodacom: Move my debit order for March to the 15th so I dont have a default on the payment.</p> <p>Seems simple to me</p> <p> </p> <p>Vodacom goes and debits my account again yesterday when I already paid the 1st of February. Then off course as requested it will go off again the 15th of March. So now I have had a totally unbudgeted debit order and essentially an extra payment to Vodacom that will dissapear if I dont dispute.</p> <p>I have requested that they move my debit order back to the 1st and refund my money. I will rather deal with the default on my payment than with your customer service.</p> <p>I will change service providers.</p>

0
Replies (2)
Vodacom
Vodacom's reply16 Feb 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2017, 20:06
Official

Good Day Mr. Anton Heyneke

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

I have received feedback that we have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support