Simple query not resolved after almost half a month

Sometime in May I called your contract Dept and requested that they activate a second watsapp bundle on my main number on my account. Then towards the end of May I ran out of normal data and when I wanted to use watsapp, I was not able to send or receive watsapp messages. I called in to the call centre and explained my problem. The person then logged a service request which I was only called about days later. The consultant who called me spoke about a network problem that I was having which was not my problem. I explained my problem again and the consultant said that he would assign my query to the Prepaid Dept as it was a bundle related issue. Again I had to wait for days before someone called me and I was advised that they would sync my network and I should select flight mode etc. I even told them that if I have data then my watsapp works. So the consultant said that she will log another service request to the Prepaid Dept as it seems to be a bundle issue. After again waiting a few days I get a sms to say that my service request has been attended to and that it should be working now. I checked and it was not working. I called into the call centre again today and asked if there were any service requests still open on my number and I was told that the last service request was regarding Vodacom Shake. I then requested that both watsapp bundles be removed from my line but the agent advised that she can't remove it and that I must contact the accounts Dept tomorrow morning... I am honestly very disappointed in Vodacom as my issue does not seem to be such a complicated matter yet nobody resolved it but my service requests were just closed. I have had to buy data to use watsapp, which I can't really afford. I am therefore writing this complaint on Hello Peter and would like someone who can fix my problem to call me ASAP pls