Simple phone upgrade still ongoing after 3 months

App**** for upgrade on 13/8, told there's an issue with stock and waiting on eta. Didn't hear back, contacted again 28/09 and order placed 29/09. Followed up again 2/10 on status of order now with new account manager Hugo and told eta was delayed due to limited quantity. Follow up again 13/10 told that it looked like phone wasn't coming due to apple not release stock of the iPhone 6 due to iPhone 6s being released. On the 16 and then again 23/10 I requested 6s pricing. On the 26 I got pricing and followed up with Hugo discussing what I wanted iPhone 6s on Smart more data 2GB package. Followed this up with an email verifying the same and got a reply that phone was ordered. Followed up again on 2/11. Was told order seemed okay but no phone as yet. Just after this email I received an sms stating order was placed NOW ONLY! 5/11 told phone has arrived but due to system issue quote can't be generated. 9/11 get told quote printed but deals changed and is now R20 more expensive. More back and forth 11/11 fed up I accept new deal. Went in today to get phone to find order was wrong and so was the deal - now R200 MORE. As of now still no phone. Looking at other options after 20 years with you