Simple issue, still no resolution

I am extremely annoyed at the lack of service that Vodacom has provided. Although each agent that I have spoken to is very pleasant, nothing has got sorted. I have phoned about 5 times with the same issue and it is still not sorted. I am tired of having to repeat myself over and over again. The last agent put me on hold for 25 minutes while he ‘was checking something on my profile’ only to have to explain myself again and then only did he understand and give me the same thing that the other agents said. It is a VERY simple issue.

I had a sim swap. I am unable to recharge using Vodacom services, i.e. *111# etc. If I want to recharge, I have to go into my internet banking and transfer money – not ideal if I am in a place without wifi and have run out of airtime. It is THAT simple.

The agents have reset my profile a billion times and said to check after an hour – 24 hours later – which I have done a billion times. It never works. I log a fault, and one of the agents put a note to the technicians to wait for a fax from me, so nothing was ever done – like what!? Then I logged ANOTHER fault, and received an sms saying that the problem was rectified – guess what.. it was not. AND I had no way of reaching the technical team as you cannot reply back on the sms. So what, I have to phone AGAIN and repeat my story AGAIN just for someone else to get it wrong? If someone does not phone or email me regarding this issue, I am changing networks. It is ridiculous how something so simple cannot be sorted.