Simm-swop 4 weeks later, still not done!

<p>I app**** for my upgrade 5 weeks ago, got my new phone, contacted the call centre to initiate the simm-swop after which I was told it should be initiated within 3-5 working days. After numerous phone calls to the call centre, I was advised to go to a Vodashop and get a replacement simm-card, which I did a week ago. In total it is now over 4 weeks, and the simm-swop has still not been done, and the only replies I receive, are that the IT dept is busy with it and that there is a problem. There is no email or contact number on Vocacom's website for complaints, and I am now taking to social media to advise other costomers to stay clear from Vodacom. I will now look at ways and means to cancel my 15/16 year relationship with Vodacom!</p>