LP
Leon P
1 reviews | Active since Jun 2010
02 Nov 2018, 09:56
Simm card and recharge data theft by Vodacom.
I have an iPad which I only use away from hoe/work perhaps once a year. I have a pre-paid Vodacom simm card that keeps expiring with no warning. Vodacom says they send an SMS to warn but an iPad cannot of course receive SMS's, so coupled with the theft of unused recharged data after 30 days, this is one pensioner that will definitely stop using Vodacom forever.
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Replies (2)
Vodacom's replyOfficial
02 Nov 2018, 10:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 10:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Nov 2018, 11:20Dear Leon,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply02 Nov 2018, 11:20
Official
Dear Leon,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)