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Diki M

1 reviews | Active since Oct 2024

22 May 2026, 16:11

Simcard contract been cancelled without any communication with the client after it was approved.

I app**** for simcard contract with data of 40GB on the 17/05/2026 Which was approved Vodacom send me all the contract details and reference no and tracking number for my package Ram was supposed to deliver the package only when making follow up on 20th I was told that the sim contract I app**** for and been approved was cancelled by Vodacom, without contacting me and letting me know that thy have cancelled my application.Vodacom has let me down am so disappointed ☹️☹️☹️ A company like Vodacom should not treat customers/clients like that Vodacom's action have left bitter taste on me.

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Replies (1)
Vodacom
Vodacom's reply23 May 2026, 07:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team