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nompumelelo M
1 reviews | Active since Dec 2015
25 May 2022, 19:07
Simcard activated under my account without my consent
simcard activated on my account without my knowledge.i spend over an hour with vodacom agent who was unable to resolve my query. I was billed incorrectly due to that ***** simcard.and I have been send from pillar to post with regard to the query .why is it so difficult for them to cancel that simcard
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Vodacom's replyOfficial
26 May 2022, 08:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2022, 08:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team