SIMCARD!!!!!!

To whom this may concern

Please note that from Monday I have been waiting for my new simcard after I was involved in an attempted hijacking last week Thursday and my phone was ******! The insurance took less than 24hours to receive my documentation, approve my claim and deliver my phone! HOW HARD CAN IT BE TO GET A SIM CARD TO ME????

I have been dealing with Alvero from Dealer Assist and I am absolutely shocked at the service one gets! I will definitely be taking this matter further! Please do ask if you would like the 100 emails that have gone back and fourth and then been told my street doesn’t exist when I actually took a screen shot from google maps and sent it through to Alvero – then to be told I MUST CONTACT the courier and find out what is for what! I mean I am the customer????? Or am I mistaken and Alvero or Vodacom are the customer? You pay R5000 a month for my cell phone bill and wait lets think of the other 5 people in our company that have the VIP Red package with you that the company pays! If this is the service that you give for a simcard I do not want to see what service you portray when dealing with bigger things!

I have said that I expect the simcard to be delivered to me by 2pm today and yet again my emails get ignored! I have asked to speak to a manager – my emails get ignored! I have a read receipt so I know when my emails are being read!

After having 2 guns pointed to my head and being threatened with my life – honestly do you know think that a person has been through enough in one week but I still have to deal with petty stuff like this!

I expect an answer as to what is happening before 1pm today!