SIMA AND ISRAEL VODACOM AND VODAINSURE UNPROFESSIONAL POOR SERVICE!!!!!

I lost my phone on my birthday. i went to the police station and reported it. i called vodacom insurance and i had difficulty with the claim. i letter got the claim form after calling multiple times. As soon as it was approved they let me know, and i asked how much the access would be via email no one answered me. i then went to Vodacom menlyn today a nice gentle man assisted me, i found out that my access amounts to R8000+ for a prur 70 pro. he the called the insurance on my behalf, so i found out that because i didnt change my number when i upgraded i would then need to pay 30% of the value of the phone. i had claimed for a lost phone 2 years ago and this its why. so basically the insurance is useless!!! i regret ever buying from vodacom and taking the insurance from them. this information was given to me by Sima and her Supervisor who laughed at me when i was querying.

So in order to qualify for another lost phone i should have changed my number. I am unhappy, i feel very be little and i am currently unable to work because my job requires me to have a phone. i waited to get paid so that i can have the access amount however i do not have R8000+. i looked like a joke at vodacom.

I want to cancel the insurance and the contract since i can not get another phone.

i can not express the kind of disappointment and disrespect felt after the supervisor laughed at me. Sima and Supervisor Israel welldone !!!! they even said they did thier job and the claim was approved and they can not assist futher so VODACOM PLEASE TAKE OVER AND ASSIST ME I HAVE BEEN A CLIENT FOR MORE THA 7 YEARS... BUT I WILL MOVE TO A DIFFERENT NETWORK IN A SITUATION LIKE THIS!!!