NM
Nsizw M

1 reviews | Active since Sept 2015

03 Sept 2015, 10:32

SIM SWOPPED WITHOUT VERIFYING OWNER OF NUMBER

A sim swop was done and subsequently ********** managed to get my logging details- one time password and R 5000.00 was **********ly transferred from my account.<br> <br> 1. On the 27 July 2015 at around 15H00 I received an SMS from Vodacom advising me that a sim swop was being undertaken on my number ***): I was in a meeting and I quickly went outside to make a call to Vodacom and only to find that my number was no-longer working.<br> <br> 2. On the 28 July 2015 in the morning I went to an ATM to withdraw money and I discovered that R 5000.00 was transferred out of my Account using Instant money: the transfer was sent to my number ***) that the ********* was using<br> <br> 3. When I checked my statement I discovered that at 17H35 on the 27 July 2015 a transfer of R 5000.00 was undertaken by the ********** who had my number and were able to get my internet banking credentials.<br> <br> 4. On the 28 July 2015 I went to the Vodacom Customer Centre at Eastgate to request my old number to be a

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2015, 15:41
Official
Hello Martin76,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM