MC
Michael C
1 reviews | Active since Feb 2016
10 Aug 2021, 19:11
SIM Swop? You cannot get the number back.
Tried to SIM Swop an old number, the number was re-assigned but not in use. I was told.
"Good day Michael Claassen
Thank you for your email.
You cannot get the number back."
and that's it. I find this as very poor service as I am definitely sure that something can be done, its just about if you want to assist a client or not.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2021, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Aug 2021, 14:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that Vodacom does not reactivate cell numbers that were deleted due to inactivity.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2021, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that Vodacom does not reactivate cell numbers that were deleted due to inactivity.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
MC
Michael C's updateReviewer Update
11 Aug 2021, 18:47Thank you for your feedback however the number is not deleted. it was re-assigned but the new user is not even using the number? so it can be given to someone else however I can never get it back??
MC
Michael C's update11 Aug 2021, 18:47
Reviewer Update
Thank you for your feedback however the number is not deleted. it was re-assigned but the new user is not even using the number? so it can be given to someone else however I can never get it back??