JS
JP S
1 reviews | Active since Dec 2011
26 Jan 2017, 15:25
SIM SWOP taking 2 weeks!
<p>I did a SIM swop 2 weeks ago already and my SIM card is still not active. 2 to 24 hours became 24 to 48 hours and then 7 working days every time I visit the VodaCom shop in Mall of Africa. </p>
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
26 Jan 2017, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2017, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jan 2017, 13:54Dear Client
Please accept my sincere apology for the delay in this regard. Our records reflect that the sim swap was processed and is active.
Please switch the handset off and on in order to update your profile.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2017, 13:54
Official
Dear Client
Please accept my sincere apology for the delay in this regard. Our records reflect that the sim swap was processed and is active.
Please switch the handset off and on in order to update your profile.
Kind regards
Vodacom Consumer Website Team
Best regards,